Terms & conditions

Welcome to www.xlsmedical.co.uk (the "Website").

The terms and conditions (the "Terms" ) together with our privacy policy govern your use of the Site. Please read these carefully. If any part of the Terms is unenforceable, the enforceability of the other terms shall not be affected

The Website is operated by Omega Pharma, a company belonging to the Omega Pharma Group. (collectively referred to as "Omega" or "we" or "us").

Omega Pharma Limited is a company registered in England and Wales under company number 00922235, and whose registered office is at First Floor, 32 Vauxhall Bridge Road, London, SW1V 2SA

Your consent & changes to the Terms

We may revise the Terms from time to time in the following circumstances:

  • Changes in how we accept payment from you; and
  • Changes in relevant laws and regulatory requirements.

Every time you use the Website, the Terms in force at that time will apply to the contract between you and us. Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of the page.

By accessing and using the Website you acknowledge that you have reviewed and consented with the Terms.

The Website, its content and the Terms may from time to time be updated or modified without prior notice.

By access to and use of the Website after such an update or modification, you are bound by any such updates and or modification. Therefore please review the Terms periodically.

Availability of the Website

This Website is designed to comply with European Union laws and regulations and is intended for use by UK residents only. Access to the Website may not be legal for certain persons or in certain countries outside of the UK. If you access this Website from outside the UK, you do so at your own risk and responsibility.

No source of medical advice

This Website and the content on this Website are presented in general form and are provided for information purposes only. The Website and its content are not intended nor recommended as a substitute for professional medical advice. Nothing contained in this Website is intended to be or should be used for medical diagnosis or treatment. Always seek the advice of your physician or other qualified health provider regarding any medical condition or treatment. Never disregard medical advice or delay in seeking it because of something you have read on this Website.

Product and or service information

Information provided on the Website may vary country by country and not all products and or services may be available in every country. Reference to a product or service does not imply that such product or service is or will be available in your country. The products and services referred to on this Website may be subject to different regulatory requirements depending on the country. Nothing on this Website shall be construed as a promotion or advertisement for a product or service which is not allowed in the country concerned.


We may restrict access to some parts of our Website, or our entire Website, to those who have registered with us. If you choose or you are provided with a username, password or any other piece of information as part of the registration process, you must treat that information as confidential and you must not disclose it to anyone else. If you know or suspect that someone else knows your password you should notify us by contacting us immediately. We have the right to disable any username, password and/or your account at any time if in our opinion you have failed to comply with the Terms. Please read these carefully.

Right to use non-personal information

By submitting information to the Website, you grant Omega a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, fully transferable and sub-licensable license to use, distribute, adapt, modify, incorporate, display, reproduce and transmit such information together with all underlying intellectual property rights to that information irrespective of whether those rights subsist now or come into existence in the future (except personal data which you provide to us and from which you can be identified - please see our privacy policy for further details) for any purpose in any and all media in any manner in whole or in part without any duty to account to you.

Copyright and use of information

The Website and its content are owned or controlled by Omega and are protected by copyright laws. You may access and download information, including texts, images, audio and video, from the Website for your personal, non-commercial use, but no modification or further reproduction of Website and its content is allowed. You may not distribute, modify, transmit, reuse or repost the Website or any of its content. Omega does not warrant that your use of the information contained on the Website will not infringe any third party rights. Except for limited authorisation to use as mentioned in this paragraph, no license or other right is granted to you on the Website or any part of its content.


The trademarks, service marks, trade names and trade address in this Website are protected by national and international legalisation. No use of any of these may be made without the prior, written authorisation of Omega. No license to or right in any such trademarks, service marks, trade names and trade address is granted to or conferred upon you without the express written permission of Omega.

Disclaimer of warranties

Omega uses reasonable efforts to keep the Website and its content accurate and up to date; however we do not make any representations or warranties as to the accuracy or completeness of the Website and its content.


As some jurisdictions do not allow the exclusion and or limitation of certain warranties and or liabilities, these exclusions and or limitations may not apply to you.

Applicable law & competent court

Any claim relating to this Website and its content are governed by the laws of England and Wales.

By using this Website, you consent to the exclusive jurisdiction by the courts of England and Wales.

Links to other websites

This Website may contain references or links to other websites not controlled by Omega and for which the Terms do not apply. These references and or links are only provided for your convenience and Omega shall not be liable for any damages or injuries arising from these other websites or the references or links thereto. Please note that you are solely responsible for your visit to such other websites.

Links to the Website

No framing, deep linking, mirroring or retransmitting of the Website or its content, nor quotation or use of whole or parts of the Website or its content in a third party website is allowed without prior written consent of Omega. If you are interested in linking to our Website, please contact us at the address mentioned below.

Privacy Policy

Your use of this Website is also subject to our Privacy Policy.

Contact us

Please feel free to contact us if you have any question about the Terms.

You can contact us:

  • via our contact page
  • via post: Omega Pharma, First Floor, 32 Vauxhall Bridge Road, London, SW1V 2SA.

12 Week Challenge - Terms and Conditions

These terms and conditions (the "Terms") (and Omega Pharma's Privacy Policy) govern your participation in the 12 Week Challenge (the "Challenge") on this website http://programme.xlsmedical.co.uk (the "Site") and your relationship with Omega Pharma ("Omega" and "we"). Please read these Terms carefully. If you wish to do so, please print and retain a copy for your reference. By taking part in the Challenge, you confirm your acceptance of these Terms. If there is anything that you do not understand, please contact us at Omega Pharma, First Floor, 32 Vauxhall Bridge Road, London, SW1V 2SA.

Omega Pharma Limited is a company registered in England and Wales (company reg: 00922235) and its registered office is First Floor, 32 Vauxhall Bridge Road, London, SW1V 2SA

Health Warning

  1. The Challenge has been developed under the supervision and advice of nutritional experts and is designed for a safe rate of weight loss, which means for an average healthy adult a loss of up to 2lbs each week after the first three weeks.
  2. The Challenge and any information, applications or content published on this Site are only intended to assist you with your personal weight loss efforts.
  3. Omega is not a medical organisation and our staff cannot give you medical advice or diagnosis. Nothing contained in the Programme should be construed as such advice or diagnosis. The information and reports generated as part of the Programme should not be interpreted as a substitute for doctor or specialist consultation, evaluation, or treatment. You are advised to seek medical advice before beginning any weight loss effort or regime.
  4. The Programme is intended for use by healthy adult individuals. It is not intended to be used by those under 18, pregnant women or individuals with any type of health condition. Such individuals are specifically warned to seek professional medical advice prior to initiating any form of weight loss effort or regime.
  5. If you are already seeing a doctor for any condition which requires regular medical checks, and/or if you are taking prescription medicines or drugs and/or if you have been advised to eat a special diet to treat an illness or medical condition, then you must discuss the Programme with your doctor before starting. Examples of such conditions include: diabetes, high blood pressure (hypertension), heart disease, peptic or stomach ulcer, gallstones, kidney stones and bowel disorders. This list is not exhaustive.
  6. Before starting any weight loss plan, you should make sure that you are not underweight.

Getting started

  1. To take part in the Programme, you must be aged 18 or over and be a resident of the United Kingdom. The Programme is not open to employees of Omega, its affiliates or agents.
  2. The Programme is free to enter You can register to be part of the Programme by completing the online registration form We may refuse an application to join the Programme if we believe that there is good reason to do so. If we close the Programme to new members, we will put a notice to this effect on the home page of the Site.
  3. Once registered, your account will be activated and you will receive a confirmatory email. We will set up an individual account for you
  4. You must notify us of any changes to your personal details as soon as possible by updating the personal details on your account.


  1. All users who register for the Challenge on our Site will receive emails and newsletters and may be contacted by phone or email by our Support Manager to offer additional support. You may also be contacted with a view to becoming an ambassador for XLS Medical.


  1. You are responsible for the security of your account. Please keep your password confidential. If you are concerned that an unauthorised person has become aware of your password, account details and points, you should contact us immediately.
  2. We may also suspend or terminate the rights of any user if we reasonably believe that:-
    • these Terms have been breached;
    • you have engaged in any form of theft or misconduct in connection with us, our suppliers or thisChallenge; or
    • you have supplied false or misleading information to us or we discover that you are not eligible to be a member of the Challenge.
    • You can close your account at any time by notifying us in writing.
  3. We may revise the Terms from time to time in the following circumstances:

  • Changes in how we accept payment from you; and
  • Changes in relevant laws and regulatory requirements.

Every time you use the Website, the Terms in force at that time will apply to the contract between you and us. Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these terms have been amended and the relevant date at the top of the page.

  1. The material on the Site that forms part of the Challenge is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Omega provides you with access to this Site and to the Challenge on the basis that Omega excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law, including the use of reasonable care and which, but for this legal notice, might have effect in relation to the Challenge).
  2. Omega excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Challenge in any way or in connection with the use, inability to use or the results of use of the Challenge, the Site, any websites linked to the Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of or your downloading of any material from the Challenge. Nothing in these Terms shall exclude or limit our liability for:
    • death or personal injury caused by negligence;
    • fraud;
    • misrepresentation as to a fundamental matter; or
    • any liability which cannot be excluded or limited under applicable law.
      • If Omega is sold or transferred to another company we may transfer all our rights and obligations under the Terms without further consent and may disclose or transfer all information we hold about you to a prospective or actual new owner. Such disclosure or transfer will not affect the rights of our users.
      • The Challenge and these Terms shall be governed by the laws of England and Wales and you and Omega hereby agree to submit to the exclusive jurisdiction of the English Courts.

Boots and XLS-Medical competition

Please see the Boots and XLS-Medical competition Terms and Conditions page for full details.

Fat Binder Clinical Study Reference:*Grube et al. 2013. A natural fiber complex reduces body weight in the overweight and obese: A double-blind, randomized, placebo-controlled study. Obesity, 21: 58–64. doi: 10.1002/oby.20244. More Info

Carb Blocker Clinical Study Reference: *Grube et al. 2013. Weight Reduction and Maintenance with IQP-PV-101: A 12-Week Randomized Controlled Study with a 24-Week Open Label Period.